Common questions.
Most things people ask before booking. If yours isn't here — call or shoot us a message.
Pool Servicing FAQs
How often should my pool be serviced?
Most Perth pools do best on a fortnightly clean year-round, weekly through the warm half. We'll set a schedule that suits your usage and equipment.
Do you supply chemicals, or do I?
Either works. Most regulars let us handle chemicals — kept in the van, dosed to test, charged at cost. If you'd rather supply your own, no worries.
What does a regular service include?
Water testing, chemical balancing, filter clean/backwash, skimmer & pump basket, surface vacuum, tile-line scrub, equipment health check, service log left after every visit.
Pool Repairs FAQs
Can you fix a pool you've never serviced?
Yes. Call-out repairs are bread and butter. We'll diagnose first, quote second, fix once you've said yes.
How quickly can you get to a broken pump?
Same-week, often same-day for emergency calls. Stock pumps held in the van for common models.
Do you offer a repair warranty?
Workmanship guaranteed for 12 months. Parts carry their manufacturer warranty (usually 1–3 years depending on item).
Heat Pumps FAQs
What's the lead time on an install?
Stock units typically 5–10 working days. Larger or specialty units 2–3 weeks. Always confirmed before you commit.
Do I need an electrician?
We coordinate the electrician as part of the install — single-phase or three-phase as needed. Included in the quote.
Heat pump or solar — which is better?
Depends on roof space, climate exposure, and how long you want to swim each year. We'll give you the honest answer for your specific setup.
Property Maintenance FAQs
Is there a minimum job size?
No minimum. If you're already a pool customer we'll often bundle small jobs into the next service visit at no extra call-out fee.
Do you do quotes in writing?
Always. Email or printed, your call. Quote stands for 30 days.
Booking & Pricing FAQs
How do I get a quote?
Phone, form, or DM. We'll either price over the phone or pop out for a look — no charge for either.
What payment do you accept?
Card, EFT, or cash. Invoices issued day-of for one-off jobs; monthly for regular servicing.
Are you fully insured?
Yes — public liability cover. Happy to provide a certificate of currency on request.